Hurricane Irma passed over the northern portion of Cuba. It has been reported that Havana has experienced major flooding, power has been knocked and widespread wind damage has impacted the area. Ten people have died in Cuba, according to state television reports issued on 11 September.

Individual Hotel Updates

Kempinski Statement on Cuba:
Hurricane Irma has now passed through Cuba and we can confirm that all of our guests and employees at Gran Hotel Manzana Kempinski La Habana are safe and well. Hotel operations continue at this time and hotel management remains in close contact with local authorities as the situation evolves.
We encourage any guests with plans to visit Gran Hotel Manzana Kempinski La Habana to consult official governmental advisories, prior to travel, for further updates on the local situation. For further assistance about an existing reservation with Gran Hotel Manzana Kempinski La Habana, please call reservations at +53 786 99100.

Meliá Hotels

Meliá Hotels International informs that its hotels in Puerto Rico, Dominican Republic, Bahamas, Orlando and Miami are already 100% operational. In Cuba, the most important effects have occurred in the northern coast, mainly in Los Cayos. Customers from these areas who did not return to their countries of origin prior to the hurricane were promptly transferred to hotels in safer tourist centers and cities such as Camagüey, Varadero, Havana, Trinidad and Cienfuegos, with an impeccable implementation of evacuation protocols.

The hotels of Havana, Holguin, Santiago de Cuba and Cayo Largo are fully operational. As for the situation in Varadero, our hotels have suffered minor damages and most of them are already operating normally, whilst the rest will reestablish their services in the next 24/48 hours. Most of the recovery work can be completed in a short time, and in cases where major improvements are needed, they are expected to be finalized prior to the start of the peak season.
Regarding the situation at los Cayos, it is too soon to make evaluations until we have a proper inventory, but the Company intends to begin operations in Cayo Coco, Cayo Guillermo and Cayo Santa María as soon as possible, with hotels less affected.

From Meliá Hotels International we want to emphasize the professionalism and commitment of our collaborators in all these destinations, and the excellent coordination exercised by the Authorities, to guarantee at all times the information, security, and maximum possible comfort of our clients and employees.

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