October 12th Update

Statement from Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort (as of October 12 @ 2:30pm)

Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort is working swiftly towards reopening our doors. In the meantime, we are hosting nearly 500 first responders who are helping the island recover. We remain incredibly grateful to our dedicated hotel staff, local authorities and members of the community who have gone above and beyond to help to restore the island following the storm. We look forward to welcoming back guests and will provide continued updates on resort progress and exact reopening date on our website: http://www.wyndhamriomar.com/hurricane-maria-updates.aspx.

September 27th Update

Airport Updates:

Luis Muñoz Marín International Airport (SJU)

The resumption of normal flight operations is being delayed for safety reasons due to radar functionality limitations impacting the number of arrivals and departures. The airport is operational again but on a limited schedule from 7:00 AM to 5:00 PM EDT until further notice. There are approximately twelve commercial flights scheduled daily. International flights have not yet been authorized.

Airport authorities are working closely with the Federal Aviation Administration (FAA) to resolve this situation while ensuring safe operations. These operational limitations unfortunately have also resulted in overcrowding conditions and passenger delays. The Puerto Rico National Guard has been on-site distributing food and water to the remaining travelers at SJU to make them as comfortable as possible until they are able to reach their final destinations.

We strongly encourage travelers without confirmed flights to avoid going to the airport. Reservations are not being managed at SJU and passengers must reconfirm these reservations directly with their airline before going to the airport for check-in. Also note that airplane seat capacity is extremely limited as airlines continue to work on additional recovery flights.

The Puerto Rico Tourism Company expects increases in airport capacity as soon as technical restrictions are eased.

Other Puerto Rico Airports

The following airports are operational and offering limited service:

  • Rafael Hernández Airport (Aguadilla)
  • Mercedita Airport (Ponce)
  • José Aponte de la Torre Airport (Ceiba)
  • Fernando Luis Ribas Dominicci Airport (Isla Grande)
  • Antonio Rivera Rodriguez Airport (Vieques)

Please note that all this information is subject to change. We encourage travelers to contact airlines directly, as they have the most up-to-date information specific to each traveler’s circumstances.

Port Updates:

The following ports are open with restrictions (daylight transit only):

  • Guayanilla
  • Tallaboa
  • Salinas
  • San Juan Harbor
  • Fajardo
  • Culebra
  • Vieques
  • Guayama

Lodging Updates:

The following hotels are closed and not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly for rebooking.

  • Dorado Beach, a Ritz-Carlton Reserve
  • W Retreat & Spa in Vieques
  • Gran Melia
  • Coral by the Sea Hotel
  • Wyndham Grand Rio Mar Beach Resort & Spa (planning to reopen at the end of the year)
  • Royal Isabela

The following hotels are open, but not taking new reservations prior to October 15:

  • Hyatt Place San Juan
  • Hyatt House San Juan
  • Verdanza Hotel

The following hotels are open, but not taking new reservations prior to October 22:

  • Hyatt Hacienda del Mar (Dorado)
  • Hotel El Convento
  • Sheraton Puerto Rico Hotel & Casino
  • Condado Vanderbilt Hotel
  • AC Hotel by Marriott San Juan Condado
  • La Concha Resort
  • InterContinental San Juan in Isla Verde
  • San Juan Marriott Resort & Stellaris Casino
  • The Wave Hotel
  • Holiday Inn Express San Juan Condado Hotel by IHG
  • Canario Boutique Hotel
  • Coral Princess Hotel
  • At Wind Chimes Boutique Hotel
  • Best Western Condado Palm Inn & Suites
  • Comfort Inn San Juan
  • Hotel Miramar
  • Hotel Villa Montaña & Spa

The following hotels are not accepting existing or new reservations through October 31:

  • Caribe Hilton
  • The Condado Plaza Hilton
  • Embassy Suites by Hilton Dorado del Mar Beach Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino
  • Hilton Ponce Golf & Casino Resort
  • Hampton Inn & Suites San Juan
  • El San Juan Hotel, Curio Collection by Hilton
  • DoubleTree by Hilton Hotel San Juan

The following hotel is no longer accepting existing or new reservations through December 31:

  • El Conquistador, a Waldorf Astoria Resort

If you have a trip scheduled for this upcoming week and through October 15, we recommend you call your hotel or travel agent directly and consider rebooking for a later date.

Source: Puerto Rico Tourism Update


September 26th Update

  • Hotel El Convento – 9/26 – Hotel is open, but is not taking new reservations prior to October 22
  • Hotel Miramar – 9/26 – Hotel is open, but is not taking new reservations prior to October 22
  • Hotel Villa Montaña – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • Condado Vanderbilt – 9/26 – Hotel is open, but is not taking new reservations prior to October 22
  • Coral by the Sea – 9/26 – Hotel is closed and not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly.
  • Coral Princess Inn – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • El San Juan Resort & Casino – 9/26 – Hotel is closed and not taking new reservation until further notice.
  • Hilton Condado Lagoon Villa – 9/26 – Hotel is open, but is not taking new reservations prior to October 31.
  • Hilton Ponce Golf & Casino Resort – 9/26 – Hotel is open, but not taking new reservation prior to September 30th, 2017.
  • Holiday Inn Express San Juan – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • Hyatt House San Juan – 9/26 – Hotel is open, but not taking new reservations prior to October15th
  • Hyatt Place Bayamon – 9/26 – Hotel is open, but not taking new reservations prior to October15th.
  • InterContinental San Juan – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • La Concha Hotel, A Renaissance Resort – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • Ritz-Carlton Reserve Dorado Beach – 9/26 – Hotel is closed and not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly.
  • San Juan Marriott Resort & Stellaris Casino – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • The Condado Plaza Hilton – 9/26 – Planning to reopne on October 15th, 2017.
  • The Wave – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • Verdanza Hotel – 9/26 – Hotel is open, but is not taking new reservations prior to October 22.
  • Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort – 9/26 Email statement: Our hearts go out to all those who have felt Hurricane Maria’s devastating effects. We are still in the process of assessing the storm’s impact at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort and the resort will remain closed through the end of the year. We are incredibly grateful to our dedicated hotel staff, local authorities and members of the community who have gone above and beyond to help those in need cross Puerto Rico following the storm. We have relaxed our cancellation policies so guests with future reservations may cancel or rebook for a later date without penalty. We will provide continued updates on our website http://www.wyndhamriomar.com/hurricane-maria- updates.aspx as they become available.

September 25th Update

Hotel El Convento – 9/25 – Facebook Post:  “We are still in the process of assessing the full situation of the hotel. We are grateful for all of our team members who have ensured the safety of guests and colleagues. We will look forward to welcoming you back to the Hotel El Convento in the near future.”

Caribe Hilton9/25 – Facebook Post:  “As we continue to assess the impact of the storm in Puerto Rico, our attention is focused on our guests and Team Members, whom we are pleased to report are safe. At this time, our hotel is no longer taking new reservations until October 31. For information about specific reservations, please call 1-800-HILTONS.”

Casa Sol Bed and Breakfast – 9/25 – Facebook Post: “We are good, thankful and full of energy, working on getting things ready for all our future guest.”

Condado Vanderbilt – 9/25 – Facebook Post: “We feel very grateful not to have sustained any severe damage; however, we are still assessing the full situation of the hotel. We are grateful for all of our team members who have ensured the safety of guests and colleagues.” The hotel is not receiving new reservation at the moment.

Costa Bahia Hotel & Convention Center – 9/25 – Facebook Post: Open for business. Operating with electric generator and water tank system. Contact via phone at 787-835-3335 or via www.costabahiahotel.com

El Conquistador Resort / Las Casitas Resort – 9/25 –Newsroom Hilton: “El Conquistador Resort, A Waldorf Astoria Resort, is no longer taking new reservations or accepting arrivals through December 15. Guests can rest assured cancellation fees will be waived for reservations from September 19 through these dates. We encourage guests with reservations to contact 1-800-HILTONS for the most up-to-date information.”

InterContinental San Juan – 9/25 – Facebook Post: “Fortunately the property did not suffer severe damages; we are working very hard to reestablish all services and facilities for the future enjoyment of our guests.”

San Juan Marriott Resort & Stellaris Casino – 9/25 – Facebook Post: “Due to Hurricane Maria, the San Juan Marriott Resort and Stellaris Casino is not taking any new reservations at this time. We are currently assessing the damage and will provide updates as they are available. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-800-228-9290 for more information about their reservations. “

Hyatt Residence Club Dorado – 9/25 – Facebook Post: “We are pleased to report we have received confirmation from resort manager, Jon Dindo, that he and his leadership team are safe and they are working to verify the safety of all our Associates. Access to the resort has been difficult due to area flooding. We do know that the resort sustained damage, but ask for your patience while we evaluate the extent of the damage.  We understand your concerns and assure you our goal is to keep you informed with the latest and most accurate information. We will share details as they become available. If you have questions regarding an upcoming reservation, please call +1 800.GO.HYATT or email info@hyattresidenceclub.com to discuss your options.”

Verdanza Hotel – 9/25 – The Management of Verdanza Hotel, a member of Preferred Hotels & Resorts’ Lifestyle Collection, reports that the property suffered no significant structural damage as a result of the passing of Hurricane Maria, with the impact mainly limited to water and landscaping damage. – View Release 


September 23rd Update

A Message to Travelers
Last Update: September 23, 2017 at 5:54 PM EDT

If you’re thinking of visiting Puerto Rico or have travel plans booked in the coming weeks, we’re here to keep you informed.

The safety and security of everyone on the Island, including all of our visitors, is our biggest priority in the aftermath of Hurricane Maria. We continue to work with state and federal government agencies and collaborating with our industry partners to assess the impact and continue to provide updates to you.

Recent travel updates:

  • The Luis Muñoz Marín International Airport (SJU) is operational again but on a limited schedule with flights between 7:00 am and 5:00 pm EDT.
  • There are 10 commercial domestic flights scheduled between today and Sunday, September 24.
    • Six American Airlines flights: five to/from MIA and one to/from PHL
    • One Delta flight to/from ATL
    • Two JetBlue flights to/from JFK
    • One Spirit flight to/from Orlando
  • International flights are expected to resume Monday, September 25.

Please note that all this information is subject to change. We recommend travelers contact their airline directly, as they have the most up-to-date information.

Lodging Updates:

While an assessment of all properties and their reservation status is still underway, this is what we’re able to share at this point.

The following hotels are not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly for rebooking.

  • Condado Plaza Hilton
  • El San Juan Hotel
  • Embassy Suites Dorado del Mar Beach Resort
  • Ritz-Carlton Reserve Dorado Beach
  • W Retreat in Vieques

The following Hilton hotels are open, but are not taking new reservations until September 30:

  • Hilton Ponce Golf & Casino
  • El Conquistador
  • Las Casitas at El Conquistador
  • Caribe Hilton
  • Hilton Condado Lagoon Villa
  • Embassy Suites Isla Verde
  • Hampton Inn Isla Verde
  • DoubleTree Hotel San Juan

Updates on Hyatt Hotels:

  • Hyatt Place and Hyatt House in San Juan (Convention Center) are not accepting reservations for stays prior to October 15.
  • The Hyatt Hacienda del Mar is not accepting reservations for stays prior to October 22.

If you have a trip scheduled for this upcoming week, we recommend you call your hotel or travel agent directly and consider alternative plans.

This is some contact information that may prove useful:

Puerto Rico Tourism Company Travelers Support Center:

We are online and standing by to support you. If you have questions about your upcoming travel plans, please call: 787-522-5960.

Aid and Support:

Many of you have inquired about ways to help us get back on our feet. Your support means a lot to us and is greatly appreciated. Please visitunidosporpuertorico.com/en for information on how you can make a difference.

United for Puerto Rico is an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María.

We are confident that Puerto Rico will quickly recover. We came together not long ago to help our Caribbean neighbors post-Irma and it’s this generosity, the hospitality of our people, and the beauty of our Island that we know will continue to entice millions of travelers like you to visit us.

Please continue to check back with us here and thank you for your continued interest in visiting us. We’re looking forward to welcoming you to our Island once again.

Source: PRTC Update page


September 22nd Update

A Message to Travelers, Last Update: September 22, 2017 at 11:26 AM EDT

If you’re thinking of visiting Puerto Rico or have travel plans booked in the coming weeks, we’re here to keep you informed.

Hurricane Maria recently passed through Puerto Rico. For the last 24 hours, we have been focused on ensuring the safety of everyone on the Island. The Puerto Rico Tourism Company is working closely with other government agencies and the entire tourism industry to assess the impact and continue to provide updates.

Recent travel updates:

  • The Luis Muñoz Marín International Airport is now open to commercial flight traffic.
  • A few airlines are already operating a limited schedule. Most are looking to resume operations on Saturday, September 23.
  • Cruise ports remain closed at this time.

All travelers should reach out to their airlines and accommodations directly for specific information.

We are confident that Puerto Rico will quickly recover. Our tourism infrastructure is strong and our people are even stronger. We recently came together to help our Caribbean neighbors after Irma, and it’s this generosity, the hospitality of our people, and the beauty of our island that will continue to encourage millions of travelers like you to come visit.

We will provide updates here as more information becomes available, and look forward to welcoming you to our Island once again.

Source: PRTC Update page

Dorado Beach, A Ritz-Carlton Reserve – 9/22 – FB post “Due to Hurricane Maria, Dorado Beach, a Ritz-Carlton Reserve is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-800- 228-9290 for more information about their reservations.”

El Canario By The Lagoon – 9/22 – FB post “Hello everybody. We are happy to tell you that El Canario Lagoon Hotel didn’t have any damage at all due to the hurricane. However we have no power or water. This forces us to remain closed until electricity and water are up and running in our area. Thank you all for your prayers and good wishes; we will keep you posted on our situation as soon as it changes.”

Embassy Suites Dorado Del Mar Beach Resort – 9/22 – Hotel Website: Due to Hurricane Maria, the hotel is closed to arrivals and no longer accepting existing or new reservations through Sept. 30, 2017. Our hotel will be waiving cancellation penalties for reservations arriving Tuesday, Sept. 19 through Saturday, Sept. 30.

Embassy Suites Hotel & Casino San Juan – 9/22 – Hotel Website: Due to Hurricane Maria, the hotel is closed to arrivals and no longer accepting existing or new reservations through Sept. 30, 2017. Our hotel will be waiving cancellation penalties for reservations arriving Tuesday, Sept. 19 through Saturday, Sept. 30.

Hotel Miramar – 9/22 – FB post “As with Hurricane Irma and now with Maria, we have continued to take care of our guests making them feel secure and well taken care of.”

HILTON HOTELS – 9/22 Hilton Statement on HotelNewsNow.com: “We are still assessing the impact of the storm in Puerto Rico and our attention is focused on our guests and Team Members. All Hilton properties on the island are no longer taking new reservations through September 30. The following three hotels are currently closed: The Condado Plaza Hilton, El San Juan Hotel, Curio Collection by Hilton, Embassy Suites by Hilton Dorado del Mar Beach Resort”

HYATT HOTELS – 9/22 Hyatt Statement on HotelNewsNow.com: “Hotel operations and communications at Hyatt hotels in Puerto Rico have been impacted by Hurricane Maria’s recent passage through the area, and therefore, Hyatt hotels in Puerto Rico have currently suspended normal hotel operations and are not accepting reservations for stays prior to October 15 at Hyatt Place and Hyatt House hotels and October 22 at Hyatt Hacienda del Mar. Hyatt hotels in Puerto Rico will waive all cancellation fees and
refund all pre-paid reservations for stays during this period.”

La Concha Hotel, A Renaissance Resort – 9/22 – FB post “Now that Maria has come and gone, we are focusing on our property and fixing any damage our public areas may have experienced. In the meantime we have decided to temporarily close our reservations systems for certain dates, so that we may get La Concha 100% ready to welcome you once again.”

O:live Boutique Hotel – 9/22 – FB post “To all friends and family members of our guests and staff members, we are all safe. Thankfully O:live did NOT suffer any structural damages.. We have the generator working and water reserve and full support from our #OliveTeam.”

The Ritz-Carlton, San Juan Hotel, Spa & Casino – 9/22 – FB post “Due to Hurricane Maria, The Ritz-Carlton, San Juan is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-800- 228-9290 for more information about their reservations.”

The St. Regis Bahia Beach Resort, Puerto Rico – 9/22 – FB post “Due to Hurricane Maria, The St. Regis Bahia Beach Resort is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-888-625-4988 for more information about their reservations.”

W Retreat & Spa – Vieques Island – 9/22 – FB post “Due to Hurricane Maria, W Vieques is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-888- 625-4988 for more information about their reservations.”

Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort – 9/22 Email Statement: “Our hearts go out to all those who have felt Hurricane Maria’s devastating effects. We are currently assessing the storm’s impact at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. While we are thankful we have not received any reports of injuries at the property, we are focused on the safety and security of our guests
and employees and we will remain closed until further notice.”

(Sept 22) Readout of President Donald J. Trump’s Phone Calls with the Governors of Puerto Rico and the U.S. Virgin Islands Regarding Hurricane Maria – View Release


Statement from President Donald J. Trump on Hurricane Response and Recovery Efforts in Puerto Rico and the U.S. Virgin Islands (Sept 20)View Release

September 19th Update

The Puerto Rico Tourism Company (PRTC) has issued a statement encouraging all industry stakeholders to finish all emergency preparations as soon as possible and safeguard the lives of all staff members and guests.

The path of Hurricane María directly over Puerto Rico is imminent and will be a dangerous incident, the PRTC said in the following advisory”

Airport & Airline Information:

Airports

  • The San Juan International Airport remains open. AEROSTAR is maintaining regular operations until 7:00pm
  • The airport is expected to reopen on Thursday once damages are assessed
  • A meeting will be held at 10:00am today (Tuesday morning), with airlines and agencies involved. Operations schedule and updates will be communicated throughout the day. 

Airlines

  • Each airline defines its flight schedule today and potential cancellations
  • Contact airlines’ 1-800 numbers or website for information for flight status and arrangements
  • Travelers without flight arrangements should not head over to the airport, and should instead call the airlines to confirm travel

Important Note for Hotels

  • Note that airport and major airlines will continue to operate flights weather permitting. Last minute cancellations are expected as Hurricane María approaches. We ask that all lodging partners consider that travelers whose flights are canceled at the last minute, and have recently checked out, will need to quickly return to safety.
  • To lessen the possibility of having to handle tourists or visitors without lodging arrangements, we strongly encourage you to allow guests that will be checking out today, to promptly check in again if flight cancellations are experienced.
  • If your property can enact this policy, please inform guests upon checkout so as to minimize the possibility of having travelers without lodging arrangements in this life-threatening situation. 

PRTC Support

Hotline

The PRTC HOTLINE is available for hotels, travelers and industry partners 24/7 at 1(877) 976-2400. Travelers can also contact a customer service representative via online chat at seepuertorico.com

Emergency Assistance

If you require emergency assistance, Madeline Santiago,  the PRTC Interagency Emergency Coordinator, can be reached at 787-525-4899 or at 787- 724-0124 ext. 30031 or 3000. (madeline.santiago@tourism.pr.gov)

Executive Liaison

The PRTC team is standing by to assist all industry stakeholders before, during and after the passing of Hurricane María.

Each PRTC endorsed property has been assigned a high level or regional executive available to answer any questions and assist you throughout (cellular connection permitting). If you are not yet in touch with your liaison, please review liaison assignments in the spreadsheet found HERE and call or text as necessary.

Direct contact information for the PRTC liaisons:

Traveler & Industry Information:

Please refer travelers to www.puertoriconow.seepuertorico.com for updated information on weather, hotels, flights, cruises, island attractions, important contact information and links.

Agency Telephone

PRTC Hurricane Hotline for Hotels, Guests and Industry Partners   1(877) 976-2400

Madeline Santiago,

PRTC, Interagency Emergency Coordinator         

787-525-4899

The Puerto Rico State Agency for Emergency and Disaster Management      787-724-0124

FEMA  787-296-3500

Puerto Rico Electric Power Authority       787-289-3434

The Puerto Rico Firefighters Corps          787-343-2330

Puerto Rico National Weather Service      787-253-4586

Police Department          787-343-2020

Red Cross          787-758-8150

Puerto Rico Water Authority       787-620-2482

Lodging Preparedness:

  • The most dangerous part of this system will be crossing directly over Puerto Rico.
  • Please identify safe zones within hotel properties that can shelter guests and staff during the peak of the storm.
  • Monitor the hurricane path closely and make sure to inform guests and staff of the approximate time when they should report to the previously identified safe zones. 
  • Ensure preparedness measures are in place by 3:00P.M. on Tuesday, September 20 for tourism businesses located on mainland Puerto Rico. Vieques and Culebra properties should have already enacted full emergency protocols. 

Attractions:

Casinos

  • Casinos are now closed (effective at 5:30am on Tuesday, September 19).
  • Opening times are yet to be confirmed but tentatively scheduled for Friday, September 22 at 11:20am or 7:30pm.

Other Attractions

  • All other major tourist attractions remain closed.

Official Media Statement:

OFFICIAL STATEMENT FROM JOSE IZQUIERDO, EXECUTIVE DIRECTOR OF THE PUERTO RICO TOURISM COMPANY

The safety and security of our visitors is of utmost priority as we prepare for Hurricane Maria. We’ve been open for business on the tourism front post-Irma, and feel very confident we have the right preparedness plans in place to recover quickly. We are collaborating tourism industry partners to ensure preparedness plans are in place and everyone is well-informed and safe.

We’re fortunate to have recovered very from Irma. Our tourism infrastructure has been fully operational and we have continued to welcome visitors to the Island these past few weeks. While it’s too soon to tell, we feel optimistic it will be “business as usual” across our major hotel and tourism attractions as soon as possible after hurricane Maria. 

As always, the safety and security of our visitors and residents is our number one priority. Government agencies are prepared and on standby to assist residents and visitors and the PRTC is here to help as best we can through this time. We urge you to take all necessary precautions in preparation for Hurricane Maria.

José R. Izquierdo

Executive Director

Puerto Rico Tourism Company


September 16th Update

Puerto Rico’s tourism infrastructure has allowed the island to resume regular operations of hotels, sites and attractions beginning this week. The island is continuing to welcome travellers with planned vacations in September and beyond, and has also become a transient hub for travellers across the Caribbean.

The Puerto Rico Tourism Company reports that nearly all hotels are operational and are receiving guests.

Marriott properties including San Juan Marriott, Sheraton Puerto Rico Hotel and AC Hotel by Marriott welcomed approximately 700 guests from St. Thomas, St. Maarten and St. John.

  • Wyndham Grand Rio Mar in Rio Grande, has welcomed approximately 300 guests from St. Thomas. Additionally, crew members from the St. Thomas air traffic control centre are staying on the property.
  • The staff members of FEMA are staying at the InterContinental San Juan

El Conquistador Resort, The Meliá Coco Beach, Hotel El Convento and all Marriott and Hilton properties on the island, among others, are also in full operation, taking reservations for future travellers, and welcoming new guests.

Visitors with questions about travel to Puerto Rico can call the PRTC hotline at 877.976.2400 or call their hotels directly for more information.

Updates from individual hotels in Puerto Rico are as follows:

  • Bahia​ ​Beach​ ​Resort​ ​and​ ​Golf​ ​Club:​ ​ Open for business
  • Casa del Caribe Inn: 9/18 – Business as usual
  • Caribe​ ​Hilton:​ ​Open for business
  • Condado Plaza Hilton: Minor damage
  • El​ ​Canario​ ​by​ ​the​ ​Lagoon:​ ​Open for Business
  • El Conquistador Resort: ​El Conquistador Resort is operational
  • El San Juan Hotel: ​The hotel received minimal damage
  • Gran Melia Golf Resort Puerto Rico: 9/18 – Business as usual
  • Hotel El Convento: 9/18 – Business as usual
  • Hotel​ ​Miramar:​ ​Open for Business
  • Hyatt House San Juan: Open and operating
  • Hyatt Place Bayamon: Open and operating
  • Hyatt Place Manati: Open and operating
  • Hyatt Place San Juan City Center: Open and operating.
  • Hyatt Residence Club Dorado: Open and operating.
  • InterContinental San Juan: ​Business as usual
  • Rincon Beach: Open for business.
  • Royal Isabela, A Destination Hotel: Open and accepting guests
  • San Juan Water Beach Club Hotel: Sustained no damage, have full power, and open for business.
  • Wyndham Garden at Palmas del Mar: Hotel is open and operating.
  • Wyndham Grand Rio Mar: ​Sustained minimal damage and is currently open.

Source: CHTA – CTO Joint Update, September 16th


Individual Resort Updates

Sept 18 – Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort is focused on the safety and security of our guests and staff as we prepare for Hurricane Maria. At this time, we have waived cancellation fees for upcoming stays and are not accepting any new reservations though Saturday, September 23rd. We strongly encourage any guests who have existing reservations for this week to work with us to reschedule. If you have questions pertaining to an existing or upcoming reservation, please contact us at 787-888-6000.