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September 22nd Update

A Message to Travelers, Last Update: September 22, 2017 at 11:26 AM EDT

If you’re thinking of visiting Puerto Rico or have travel plans booked in the coming weeks, we’re here to keep you informed.

Hurricane Maria recently passed through Puerto Rico. For the last 24 hours, we have been focused on ensuring the safety of everyone on the Island. The Puerto Rico Tourism Company is working closely with other government agencies and the entire tourism industry to assess the impact and continue to provide updates.

Recent travel updates:

  • The Luis Muñoz Marín International Airport is now open to commercial flight traffic.
  • A few airlines are already operating a limited schedule. Most are looking to resume operations on Saturday, September 23.
  • Cruise ports remain closed at this time.

All travelers should reach out to their airlines and accommodations directly for specific information.

We are confident that Puerto Rico will quickly recover. Our tourism infrastructure is strong and our people are even stronger. We recently came together to help our Caribbean neighbors after Irma, and it’s this generosity, the hospitality of our people, and the beauty of our island that will continue to encourage millions of travelers like you to come visit.

We will provide updates here as more information becomes available, and look forward to welcoming you to our Island once again.

Source: PRTC Update page

Dorado Beach, A Ritz-Carlton Reserve – 9/22 – FB post “Due to Hurricane Maria, Dorado Beach, a Ritz-Carlton Reserve is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-800- 228-9290 for more information about their reservations.”

El Canario By The Lagoon – 9/22 – FB post “Hello everybody. We are happy to tell you that El Canario Lagoon Hotel didn’t have any damage at all due to the hurricane. However we have no power or water. This forces us to remain closed until electricity and water are up and running in our area. Thank you all for your prayers and good wishes; we will keep you posted on our situation as soon as it changes.”

Embassy Suites Dorado Del Mar Beach Resort – 9/22 – Hotel Website: Due to Hurricane Maria, the hotel is closed to arrivals and no longer accepting existing or new reservations through Sept. 30, 2017. Our hotel will be waiving cancellation penalties for reservations arriving Tuesday, Sept. 19 through Saturday, Sept. 30.

Embassy Suites Hotel & Casino San Juan – 9/22 – Hotel Website: Due to Hurricane Maria, the hotel is closed to arrivals and no longer accepting existing or new reservations through Sept. 30, 2017. Our hotel will be waiving cancellation penalties for reservations arriving Tuesday, Sept. 19 through Saturday, Sept. 30.

Hotel Miramar – 9/22 – FB post “As with Hurricane Irma and now with Maria, we have continued to take care of our guests making them feel secure and well taken care of.”

HILTON HOTELS – 9/22 Hilton Statement on HotelNewsNow.com: “We are still assessing the impact of the storm in Puerto Rico and our attention is focused on our guests and Team Members. All Hilton properties on the island are no longer taking new reservations through September 30. The following three hotels are currently closed: The Condado Plaza Hilton, El San Juan Hotel, Curio Collection by Hilton, Embassy Suites by Hilton Dorado del Mar Beach Resort”

HYATT HOTELS – 9/22 Hyatt Statement on HotelNewsNow.com: “Hotel operations and communications at Hyatt hotels in Puerto Rico have been impacted by Hurricane Maria’s recent passage through the area, and therefore, Hyatt hotels in Puerto Rico have currently suspended normal hotel operations and are not accepting reservations for stays prior to October 15 at Hyatt Place and Hyatt House hotels and October 22 at Hyatt Hacienda del Mar. Hyatt hotels in Puerto Rico will waive all cancellation fees and
refund all pre-paid reservations for stays during this period.”

La Concha Hotel, A Renaissance Resort – 9/22 – FB post “Now that Maria has come and gone, we are focusing on our property and fixing any damage our public areas may have experienced. In the meantime we have decided to temporarily close our reservations systems for certain dates, so that we may get La Concha 100% ready to welcome you once again.”

O:live Boutique Hotel – 9/22 – FB post “To all friends and family members of our guests and staff members, we are all safe. Thankfully O:live did NOT suffer any structural damages.. We have the generator working and water reserve and full support from our #OliveTeam.”

The Ritz-Carlton, San Juan Hotel, Spa & Casino – 9/22 – FB post “Due to Hurricane Maria, The Ritz-Carlton, San Juan is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-800- 228-9290 for more information about their reservations.”

The St. Regis Bahia Beach Resort, Puerto Rico – 9/22 – FB post “Due to Hurricane Maria, The St. Regis Bahia Beach Resort is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-888-625-4988 for more information about their reservations.”

W Retreat & Spa – Vieques Island – 9/22 – FB post “Due to Hurricane Maria, W Vieques is currently closed. The safety of our guests and associates is always a top priority and there are no reported injuries at this time. We are waiving cancellation and change fees for specific arrival dates and suggest our customers call 1-888- 625-4988 for more information about their reservations.”

Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort – 9/22 Email Statement: “Our hearts go out to all those who have felt Hurricane Maria’s devastating effects. We are currently assessing the storm’s impact at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. While we are thankful we have not received any reports of injuries at the property, we are focused on the safety and security of our guests
and employees and we will remain closed until further notice.”

(Sept 22) Readout of President Donald J. Trump’s Phone Calls with the Governors of Puerto Rico and the U.S. Virgin Islands Regarding Hurricane Maria – View Release


Statement from President Donald J. Trump on Hurricane Response and Recovery Efforts in Puerto Rico and the U.S. Virgin Islands (Sept 20)View Release

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