Destination At A Glance
The Department of Tourism looks forward to welcoming you to the U.S. Virgin Islands! Our recovery from last year’s storms has been very strong. Power has been restored, beaches and attractions have reopened, restaurants are serving up extraordinary dishes, and the USVI spirit is as warm and inviting as ever. Airlines and cruise lines have returned to our shores, and many hotels, bed and breakfasts and condominiums are available to overnight visitors even as our rebuilding work continues. The USVI yachting industry is unrivaled, and we have wonderful villas to accommodate groups large and small. More hotels will open near the end of 2018, and we are confident we will have an even better tourism product. Please contact your airline, accommodations provider and/or travel advisor for specific updates before you travel. The best way to continue help the Territory is to visit us! Also, please visit usviupdate.com for more details. #USVIStillNice
Latest Update from the USVi Department of Tourism
Hotels Open For Business
Lindbergh Bay Hotel & Villas | http://www.lindberghbayhotelandvillas.com/ | February 2018
Emerald Beach Resort | http://www.emeraldbeach.com | By End of 2017
Marriott’s Frenchman’s Cove | http://www.marriottvacationclub.com/.. | March 2018
Margaritaville St. Thomas | https://www.margaritavillevacationclub.com/explore/st-thomas | March 2018
Hotels with Scheduled Opening Dates
(If date is not listed re-opening date is still to be announced)
Bolongo Bay Beach Resort | http://www.bolongobay.com | June 2018
The Ritz-Carlton, St. Thomas | http://www.ritzcarlton.com/stthomas | October 1st, 2018
Secret Harbour Beach Resort | http://www.secretharbourvi.com | Opening 2018
Frenchman’s Reef & Morning Star Marriott Beach Resort | http://www.marriott.com/hotels/travel/sttfr-frenchmans-reef-and-morning-star-marriott-beach-resort/ | Closed until further notice
Island Beachcomber Hotel | http://www.islandbeachcomber.net | Closed until further notice
McLaughlin Anderson Luxury Villas | http://www.mclaughlinanderson.com
Sugar Bay Resort Club & Resort | http://www.sugarbayresortandspa.com | Closed until further notice
Windward Passage Hotel | http://www.windwardpassage.com | Closed until further notice
Bluebeard’s Castle Resort | http://bluebeardscastles.com/
Elysian Beach Resort | https://www.extraholidays.com/st-thomas-us-virgin-islands/elysian-beach-resort.. | Closed until further notice
Point Pleasant Resort | http://www.pointpleasantresort.com/ | Closed until further notice
(dates not listed are still to be announced)
October 16th Update
U.S. VIRGIN ISLANDS (October 16, 2017) – The Government of the U.S. Virgin Islands is welcoming the return of Royal Caribbean’s Adventure of the Seas to the Territory on Friday, November 10. – View Release
October 11th Update
U.S. VIRGIN ISLANDS GETTING BACK TO BUSINESS FOLLOWING SEPTEMBER STORMS
The Buccaneer Hotel on St. Croix to welcome vacationers starting November 1
U.S. VIRGIN ISLANDS (October 11, 2017) – The U.S. Virgin Islands is getting back to the business of welcoming visitors to its shores following Hurricanes Irma and Maria, which struck the Territory last month.
Commissioner of Tourism Beverly Nicholson-Doty reported that the airports on St. Croix and St. Thomas are now open to commercial flights, and one of the flagship hotels on the island of St. Croix, The Buccaneer, has announced it is accepting reservations for leisure guests arriving on or after November 1, 2017.
The historic property received minimal damage to its infrastructure and has remained open to accommodate relief personnel. The resort team reports that while availability is limited due to many rooms being occupied by federal relief teams, the hotel will be fully operational and ready to welcome vacationers starting November 1. Key facilities and amenities, including Mermaid Beach, the golf course, tennis courts, pool, the spa and Mermaid Restaurant will be available for guests.
Additionally, the resort will host the annual St. Croix Coral Reef Swim on November 5. Now in its 22nd year, the race attracts fitness swimmers and world-class athletes who compete in various swim courses, culminating at The Buccaneer’s Mermaid Beach.
As discussions with transportation partners continue, the Department of Tourism reports JetBlue Airways has resumed commercial service to the Territory. This service is in addition to American Airlines operations at both the Cyril E. King Airport on St. Thomas and the Henry E. Rohlsen Airport on St. Croix, as well as Delta Air Lines and Spirit Airlines service to and from St. Thomas. Inter-island flights by Air Sunshine, Cape Air and Seaborne Airlines are also operational. As conditions improve, airline schedules are likely to normalize. In the interim, passengers are encouraged to check with their airlines for flight times.
“We are working closely with our airline partners to ensure there are commercial flight services to meet the needs of our residents, businesses, visitors and the numerous professionals who are supporting the hurricane recovery,” said Commissioner Nicholson-Doty. “We will continue to advocate for expanded service as more of our hotel properties reopen and demand begins to grow in the marketplace,” she said.
In order to assess overall readiness of the destination to welcome visitors, the Department of Tourism has met with business leaders in the St. Croix and St. Thomas/St. John districts, and is in the process of conducting an assessment of hotels, attractions and other visitor-related businesses to determine the extent of damage, availability of power and water, and anticipated reopening dates.
The storms’ impact to the Territory’s hotel inventory was not as extensive in St. Croix as it was in St. Thomas and St. John. In addition to The Buccaneer, Caravelle Hotel & Casino and Tamarind Reef Resort in St. Croix are currently housing relief workers.
Seaport facilities are open, and businesses and attractions are looking forward to welcoming cruise visitors in November.
While the clean-up process is underway in the town of Frederiksted on St. Croix, many dining establishments, stores and activities are up and running in Christiansted on the eastern side of the island. Similarly, shops, restaurants and attractions are ready to welcome customers in St. Thomas. The downtown Charlotte Amalie shopping area, including businesses on Main Street and at Havensight Mall, is ready to open, with power and water already restored. On St. John, efforts are ongoing to clear debris, restore infrastructure and reopen the Virgin Islands National Park.
Many of the Territory’s beaches are getting set to reopen in the weeks ahead, pending the completion of water quality testing by the Department of Planning and Natural Resources.
For further information, visit www.usviupdate.com.
The official website to donate to the U.S. Virgin Islands recovery effort is www.usvirecovery.org.
September 30th Update
Governor Kenneth E. Mapp reported that St. Thomas’ Cyril E. King Airport opened to commercial flights as planned on Thursday, with both American Airlines and Delta Air Lines operating services to the mainland United States.
The restoration of power, he added, was “inching its way forward”, while the Federal Emergency Management Agency, working with local counterparts, was progressing with its provision of water to homes.
The governor said cruise ships would like to return to St. Thomas and St. Croix as soon as 15 October, but that late October is a more realistic target. A formal announcement from the cruise lines and the U.S. Virgin Islands Government is expected next week.
Several businesses that serve cruise ship passengers are prepared to welcome visitors. Pash Daswani, President of the India Association, stated that association members who own Charlotte Amalie businesses are fully operational.
Commissioner Beverly Nicholson-Doty said the cruise lines have requested a status report on beaches and other attractions in the U.S. Virgin Islands, and that representatives would soon visit to assess sites in the territory so they can start scheduling cruise calls.
The West Indian Company Limited (WICO), which manages St. Thomas’ main cruise pier, was largely undamaged by the storm, according to WICO CEO Clifford Graham.
The official website to donate to the U.S. Virgin Islands recovery effort is usvirecovery.org. Department of Tourism updates are available via www.usviupdate.com.
Source: CTO POST HURRICANES CARIBBEAN UPDATE #1, Sept 30th
(Sept 26) Business Community Optimistic About USVI Recovery And Governement Response – View Release
September 27th Update
Bluebeard’s Castle Resort: – 9/27 – Property will be closed until October 10, 2017
Bolongo Bay Beach Resort – 9/27 – Resort is housing people in need and a multitude of workers trying to help others on the Island. Resort looking at opening the 2nd to 3rd week of December.
Frenchman’s Reef & Morning Star Marriott Beach Resort, Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country. (Source: CTO Update 3, Sept 21)
Elysian Beach Resort – 9/27 – Property will be closed until October 10, 2017
Lindbergh Bay Hotel & Villas – 9/25 Facebook Post: “We have made it through Hurricane Maria and
have been assessing our property. We will give an update as soon as we can! Until then, we’d like to
thank everyone who’s been keeping us in their thoughts. It’s much appreciated”
Margaritaville St. Thomas – 9/27 – Property will be closed until October 10, 2017
Marriott’s Frenchman’s Cove – 9/25 – Facebook Post: “Marriott’s Frenchman’s Cove remains closed. Reservations have been cancelled through November 10. At this time, we encourage you to consider delaying travel plans to Marriott’s Frenchman’s Cove until further information becomes available.”
Point Pleasant Resort – 9/21 FB post: “Our staff is safe but our resort sustained some damage. The resort and a large portion of the island are still without power and water. The utility companies are working to restore these necessities as quickly as possible, but the second storm and its aftermath could delay the initial assessment. We feel it is in the best interest of our guests to cancel all reservations due to arrive through November 15, and impacted guests have already been notified. If you are in this group,
please contact us directly at email@example.com for further assistance.”
The Ritz-Carlton, St. Thomas – 9/27 – Resort is currently closed. There are no reported injuries. We encourage those planning to visit the hotel to check the news for the most current information and amend their travel plans accordingly. We are waiving hotel cancellation and change fees for specific arrival dates and suggest our customers call 1-800-228-9290 for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.
Sugar Bay Resort Club & Resort – 9/27 – Due to Hurricane Irma, Sugar Bay is currently closed. We are working hard to reopen soon–for any hotel inquiries or other information please contact David Krech at Dkrech@sugarbayresortandspa.com or 305-608-4803. Thank you and we look forward to hosting our wonderful guests again soon!
Windward Passage Hotel – 9/21 – FB post: “Windward Passage Hotel will be closed until further notice.”
(Sept 22) Readout of President Donald J. Trump’s Phone Calls with the Governors of Puerto Rico and the U.S. Virgin Islands Regarding Hurricane Maria – View Release
September 22nd Update
U.S. Virgin Islands (St. Croix, St. John and St. Thomas)
Speaking to reporters Thursday evening, Governor Kenneth E. Mapp called for a united community effort to help rebuild the Territory following Wednesday morning’s arrival of Hurricane Maria, which significantly impacted St. Croix and worsened conditions in the hurricane-affected district of St. Thomas-St. John, which includes Water Island.
Based on the Governor’s aerial flyover of St. Croix earlier in the day, the western and southwestern portion of the island received the greatest damage from Maria’s forceful winds and water. Much of the island’s power distribution has been compromised.
The Governor reported that the Virgin Islands Port Authority believes the Ann E. Abramson Marine Facility pier in Frederiksted, St. Croix’s deep water, cruise ship facility, withstood the barrage of wind and storm surge. The condition of the island’s Henry E. Rohlsen Airport is still being assessed, but the runway has been cleared.
Governor Juan F. Luis Hospital and Medical Center in St. Croix has been breached, and efforts are underway to evacuate all patients from the facility to the U.S. mainland. Persons with special needs in shelters will be similarly evacuated. Approximately 600 individuals are currently being housed in shelters across the Territory.
The Department of Tourism continues to encourage travellers to postpone trips to the islands at this time as it further evaluates the damage caused by the hurricanes and coordinates evacuation efforts.
Communication throughout the Territory is limited, and the Department of Tourism is in the process of collecting information from tourism stakeholders.
To assist with the recovery and reconstruction of the U.S. Virgin Islands, please visit www.usvirecovery.org.
Source: CTO Update 3, Sept 21
(Sept 20) The White House – President Donald J. Trump Approves U.S. Virgin Islands Disaster Declaration – View Release
September 16th Updates – Pre-Maria Updates
Royal Caribbean’s Majesty of the Seas arrived in the Charlotte Amalie harbour on 12 September and was expected to depart Wednesday, 13 September at 6 p.m., taking residents and visitors to San Juan port.
The Virgin Islands Port Authority’s Executive Director, David Mapp advised the Henry E. Rohlsen Airport on St. Croix is open and fully operational with American Airlines flights resuming yesterday, 12 September. The Cyril E. King Airport on St. Thomas received extensive damage. CEKA is only open to emergency relief flights. VIPA is currently conducting assessments and cleanup, with a tentative date of 16 September, 2017 to resume daily commercial flights to St. Thomas.
All seaports on St. Croix are open and fully operational. There is currently no seaplane service available. VIPA will announce when service resumes. All seaports in the St. Thomas/St. John district are open. However, service between Cruz Bay, St. John and Red Hook, St. Thomas is limited to daylight hours only.
The following updates have been shared by individual properties:
- Bluebeard’s Castle Resort: Sustained major damage
- Bolongo Bay Beach Resort: Currently looking to reopen second or third week of December as the resort is housing people in need and a multitude of workers trying to help the island.
- Emerald Beach Resort: 9/18 – “The hotel has experienced cosmetic damage, and we feel very fortunate that all major structures are okay. All guests have been evacuated and we are currently housing FEMA and other hurricane relief help. Our hotel will not be taking hotel guests until mid-November. We will know more information later as we are doing repairs.”
- Frenchman’s Reef & Morning Star Marriott Beach Resort: Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.
- Lindbergh Bay Hotel & Villas: 9/18 – “Our hotel has experienced some cosmetic damages, but nothing that can’t be repaired. We will be closed for repairs, but plan on reopening when everything gets taken care of.”
- Margaritaville Vacation Club: Club Wyndham Reservations advises that all four St. Thomas resorts will be closed until 10 October, including Margaritaville Vacation Club, Bluebeard’s Beach Club, WorldMark St. Thomas and Elysian Beach Resort
- Point Pleasant Resort: Some resort buildings sustained damage but most of the villas are ready for occupancy. The larger issue, however, is that the resort and a large portion of the island are without power and water. At this time, all reservations due to arrive through 15 October are cancelled. Depending on when utilities are restored, this may be altered.
- Ritz-Carlton, St. Thomas: Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information and amend their travel plans accordingly. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.
- Secret Harbour Beach Resort: No major structural damage to the buildings. The generator is still working.
- Sugar Bay Resort & Spa: The damage is being assessed and an update will be provided when available.
- Westin St. John: Hotel is closed until further notice.
- Windward Passage: Will close for six months.