(Sept 22) Readout of President Donald J. Trump’s Phone Calls with the Governors of Puerto Rico and the U.S. Virgin Islands Regarding Hurricane Maria – View Release

September 22nd Update

U.S. Virgin Islands (St. Croix, St. John and St. Thomas)

Speaking to reporters Thursday evening, Governor Kenneth E. Mapp called for a united community effort to help rebuild the Territory following Wednesday morning’s arrival of Hurricane Maria, which significantly impacted St. Croix and worsened conditions in the hurricane-affected district of St. Thomas-St. John, which includes Water Island.

Based on the Governor’s aerial flyover of St. Croix earlier in the day, the western and southwestern portion of the island received the greatest damage from Maria’s forceful winds and water. Much of the island’s power distribution has been compromised.

The Governor reported that the Virgin Islands Port Authority believes the Ann E. Abramson Marine Facility pier in Frederiksted, St. Croix’s deep water, cruise ship facility, withstood the barrage of wind and storm surge. The condition of the island’s Henry E. Rohlsen Airport is still being assessed, but the runway has been cleared.

Governor Juan F. Luis Hospital and Medical Center in St. Croix has been breached, and efforts are underway to evacuate all patients from the facility to the U.S. mainland. Persons with special needs in shelters will be similarly evacuated. Approximately 600 individuals are currently being housed in shelters across the Territory.

The Department of Tourism continues to encourage travellers to postpone trips to the islands at this time as it further evaluates the damage caused by the hurricanes and coordinates evacuation efforts.

Communication throughout the Territory is limited, and the Department of Tourism is in the process of collecting information from tourism stakeholders.

To assist with the recovery and reconstruction of the U.S. Virgin Islands, please visit www.usvirecovery.org.

Source: CTO Update 3, Sept 21

Bolongo Bay Beach Resort: Currently looking to reopen second or third week of December as the resort is housing people in need and a multitude of workers trying to help the island. (Source: CTO Update 3, Sept 21)

Frenchman’s Reef & Morning Star Marriott Beach Resort, Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country. (Source: CTO Update 3, Sept 21)

Margaritaville Vacation Club: Club Wyndham Reservations advises that all four St. Thomas resorts will be closed until 10 October, including Margaritaville Vacation Club, Bluebeard’s Beach Club, WorldMark St. Thomas and Elysian Beach Resort. (Source: CTO Update 3, Sept 21)

Point Pleasant Resort – 9/21 FB post: “Our staff is safe but our resort sustained some damage. The resort and a large portion of the island are still without power and water. The utility companies are working to restore these necessities as quickly as possible, but the second storm and its aftermath could delay the initial assessment. We feel it is in the best interest of our guests to cancel all reservations due to arrive through November 15, and impacted guests have already been notified. If you are in this group,
please contact us directly at reservations@pointpleasantresort.com for further assistance.”

Ritz-Carlton, St. Thomas: Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information and amend their travel plans accordingly. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country. (Source: CTO Update 3, Sept 21)

Sugar Bay Resort Club & Resort – 9/21 FB post: “María passed by us on the way to Puerto Rico. We are all ok at Sugar Bay”

Windward Passage Hotel – 9/21 – FB post: “Windward Passage Hotel will be closed until further notice.”


(Sept 20) The White House – President Donald J. Trump Approves U.S. Virgin Islands Disaster Declaration  – View Release

September 16th Updates – Pre-Maria Updates

Royal Caribbean’s Majesty of the Seas arrived in the Charlotte Amalie harbour on 12 September and was expected to depart Wednesday, 13 September at 6 p.m., taking residents and visitors to San Juan port.

The Virgin Islands Port Authority’s Executive Director, David Mapp advised the Henry E. Rohlsen Airport on St. Croix is open and fully operational with American Airlines flights resuming yesterday, 12 September. The Cyril E. King Airport on St. Thomas received extensive damage. CEKA is only open to emergency relief flights. VIPA is currently conducting assessments and cleanup, with a tentative date of 16 September, 2017 to resume daily commercial flights to St. Thomas.

All seaports on St. Croix are open and fully operational. There is currently no seaplane service available. VIPA will announce when service resumes. All seaports in the St. Thomas/St. John district are open. However, service between Cruz Bay, St. John and Red Hook, St. Thomas is limited to daylight hours only.

The following updates have been shared by individual properties:

  • Bluebeard’s Castle Resort: Sustained major damage
  • Bolongo Bay Beach Resort: ​Currently looking to reopen second or third week of December as the resort is housing people in need and a multitude of workers trying to help the island.
  • Emerald Beach Resort: 9/18 – “The hotel has experienced cosmetic damage, and we feel very fortunate that all major structures are okay. All guests have been evacuated and we are currently housing FEMA and other hurricane relief help. Our hotel will not be taking hotel guests until mid-November. We will know more information later as we are doing repairs.”
  • Frenchman’s Reef & Morning Star Marriott Beach Resort: Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.
  • Lindbergh Bay Hotel & Villas: 9/18 – “Our hotel has experienced some cosmetic damages, but nothing that can’t be repaired. We will be closed for repairs, but plan on reopening when everything gets taken care of.”
  • Margaritaville Vacation Club: ​Club Wyndham Reservations advises that all four St. Thomas resorts will be closed until 10 October,  including Margaritaville Vacation Club, Bluebeard’s Beach Club, WorldMark St. Thomas  and Elysian Beach Resort
  • Point Pleasant Resort: ​Some resort buildings sustained damage but most of the villas are ready for occupancy. The larger issue, however, is that the resort and a large portion of the island are without power and water. At this time, all reservations due to arrive through 15 October are cancelled. Depending on when utilities are restored, this may be altered.
  • Ritz-Carlton, St. Thomas: ​Marriott International has advised the resort is closed until further notice. Those planning to visit the hotel should check the news for the most current information and amend their travel plans accordingly. The resort is waiving hotel cancellation and change fees for specific arrival dates. Customers should call 1-800-228-9290 (US) for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.
  • Secret Harbour Beach Resort: ​No major structural damage to the buildings. The generator is still working.
  • Sugar Bay Resort & Spa: The damage is being assessed and an update will be provided when available.
  • Westin​ ​St.​ ​John:​ ​Hotel is closed until further notice.
  • Windward​ ​Passage:​ ​Will close for six months.

Source: CHTA – CTO Joint Update, September 16th

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